Terminal Manager

About This Role

Leading the day-to-day operations of the Bolton terminal is the core of this management role, ensuring it operates professionally, efficiently, and profitably while delivering exceptional service to customers and supporting drivers and staff. The Terminal Manager will provide leadership across operations, safety, customer service, driver management, equipment utilization, financial performance, and continuous improvement initiatives. This role serves as a key operational leader and management liaison between Senior Leadership and the Domestic and U.S. Operations Managers, ensuring company objectives are effectively communicated, executed, and supported across the operation.

Responsibilities

• Act as the direct management link between Senior Leadership and the Domestic and U.S. Operations Managers, providing guidance, accountability, support, and alignment to terminal and company objectives
• Provide leadership across operations, safety, customer service, driver management, equipment utilization, financial performance, and continuous improvement initiatives
• Work closely with Safety, Maintenance, Sales, Customer Service, Human Resources, and Senior Leadership to drive operational excellence and customer satisfaction

Requirements

• Minimum of 5 years of experience working in a similar role in transportation, logistics, terminal operations, dispatch, or a related leadership role
• Proven leadership ability with experience managing drivers, dispatchers, customer service teams, and operational staff
• Strong knowledge of transportation operations, dispatch, routing, equipment utilization, and fleet management
• Solid understanding of transportation safety regulations, Hours of Service requirements, and compliance standards
• Excellent customer service, communication, conflict resolution, and relationship-building skills
• Strong financial and analytical skills with the ability to manage budgets, review expenses, and report on operational KPIs
• Demonstrated problem-solving skills and a continuous improvement mindset
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office applications, particularly Excel, and transportation management systems
• Ability to work with business operations in a safety-first environment
• Ability to work independently on assigned tasks, as well as to accept direction on given assignments
• Ability to handle crisis situations well
• Excellent interpersonal and coaching skills

Benefits

• Opportunity to play a key leadership role within a growing transportation organization
• Group health and dental benefits