Temporary Ticketing and Guest Services Assistant

Temporary Ticketing and Guest Services Assistant

Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellbeing, connection and belonging, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.

Cornell University is an NCAA Division I institution and a member of the Ivy League. The university fields teams in 37 intercollegiate sports and provides a comprehensive physical education program. The university is committed to excellence in academics and athletics, gender equity and diversity in its programs, and a well-balanced, broad-based intercollegiate athletics program. Athletics and Physical Education offers a diverse program of physical and outdoor education, recreational services, intramural sports and intercollegiate athletic competition, plus Wellness programs for faculty and staff, fitness centers and fitness classes for the entire Cornell community.

The Cornell University Athletic Ticketing operation provides our guests with the highest quality fan experience in a safe, clean, comfortable and friendly environment. Our goal is to make every event a positive and friendly experience with the objective that our guests leave with lasting memories and a desire to return.

The Temporary Ticketing and Guest Services Assistant position supports athletic event operations by providing exceptional customer service and assisting with game day ticketing operations. Responsibilities include selling and processing event tickets through a point-of-sale system, collecting and scanning admission tickets and passes, providing directions and assistance to guests, and helping to maintain a safe, organized, and enjoyable event experience. This role requires strong interpersonal skills, dependability, and the ability to professionally enforce event policies and procedures while creating a positive experience for event attendees.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Success Factors:

• Excellent customer service and interpersonal skills, with the ability to create a positive and approachable experience for customers.
• Strong work ethic, including dependability, punctuality, and the ability to consistently meet job responsibilities.
• Ability to communicate clearly and professionally while providing directions, answering questions, and assisting patrons in a fast-paced event environment.

Required Qualifications:

• Ability to operate iPads, computers, and payment processing equipment accurately and efficiently.
• Ability to provide support for athletic events throughout the academic year (September through May).
• Maintain flexibility to work evenings, weekends, and other hours as needed to support scheduled events.
• Ability to remain standing for extended periods in both indoor and outdoor environments, including during inclement weather when required.
• Demonstrate knowledge of event policies and procedures and consistently enforce them to promote a safe and positive experience for all patrons.
• Ability to complete required Workday training modules before the first event shift.
• Respond to and resolve event-related issues in a timely and professional manner.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Preferred Qualifications:

• Previous customer service experience.

University Job Title:

Temporary PE & Athletics Professional - SP

Job Family:

Temporary Athletics & Physical Education

Level:

No Grade - Hourly

Pay Rate Type:

Hourly

Remote Option Availability:

Onsite

Notice to Applicants:

Please read the required Notice to Applicants statement. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

About Us

Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City.

We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including: employee wellness, workshops, childcare and adoption assistance, parental leave, flexible work options.