Temporary Patient Service Representative

About This Role

The Temporary Patient Service Representative supports front-office operations in a fast-paced ophthalmology administrative services organization. This role is ideal for a healthcare professional with prior medical office experience and strong customer service skills who is interested in career growth.

Responsibilities

• Assist the Manager with maintaining medical inventory and placing orders for supplies as needed.
• Answer or refer inquiries appropriately.
• Perform patient intake and check-out procedures.
• Obtain all appropriate patient consent forms.
• Schedule patient visits and tests.
• Collect co-pays and outstanding balances.
• Maintain a general understanding of billing and insurance processes.
• Verify insurance information, benefits, referrals, and eligibility.
• Request prior authorizations.
• Interface with commercial and federal/state payers to verify patient coverage.
• Enter patient data into PMS and EMR systems.
• File medical charts.
• Maintain a clean and organized reception area.
• Assist other administrative and clinical staff as needed.
• Comply with all practice procedures and protocols.
• Provide immediate service recovery by taking ownership of issues, resolving them when appropriate, and escalating to the Office Manager or Front Desk Supervisor when necessary.
• Provide patients with and interpret patient rights and responsibilities.

Requirements

• Must be able to work in a fast-paced environment.
• Must be able to work with minimal supervision.
• Strong attention to detail.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Previous medical office experience required.
• Ability to commute to other local offices as needed.

Nice to have:

• 3 years of experience in a medical office setting.
• Experience utilizing EMR systems.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Important Details

• Schedule: Temporary position

Application Process

• Submit your application through the platform.

About the Company

The organization is one of the largest vertically integrated ophthalmology administrative services organizations in the Mid-Atlantic region, with more than 80 locations.