About the role
Position Information
Essential Job Duties
The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.
Key Responsibilities
- Greet and assist patients and visitors in a courteous and professional manner
- Answer incoming calls and direct inquiries to the appropriate department or team member
- Respond to patient billing questions, explain statements, and provide basic account information
- Accept and process patient payments; provide receipts and documentation as needed
- Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
- Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
- Collaborate with billing, clinical, and administrative staff to resolve patient account issues
- Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
- Ensure desk and waiting area remain clean, organized, and professional
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
- Attend non-revenue generating sporting events for free.
Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
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