About the role
This position plays a key role in Coldwell Banker’s Agent Services organization by uploading residential real estate documents and managing transactions related to new home listings generated by the Coldwell Banker branch office network. A Transaction Processor works as part of the team that facilitates the accurate and timely transfer of data and information into our centralized operating system.
This role is 100% remote. You will work from home and must have stable internet bandwidth. You will be provided a laptop and other technology equipment from the company and you will be expected to provide a distraction free workspace at home.
A Transaction Processor:
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Must be able to work overtime as needed, especially at the end of the month and during peak seasons.
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Will be able to work holidays when business need requires (additional compensation provided).
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Will understand that in the end and beginning of a month is a busy financial closing time and PTO will be limited.
Responsibilities include:
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Review, and upload documentation for proper recording/placement in the system.
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Manage the intake and organization of new transactions in our operating system.
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Complete change or correction requests from the branch offices in a timely manner based on set expectations.
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Meet and/ or exceed metric expectations set on production time and provided after new hire ramp up.
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Additional duties as required by business need.
Qualifications:
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Associates degree or equivalent work experience; Bachelor's degree a plus.
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Real Estate/Mortgage industry experience a plus.
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Proficient in Microsoft Office PC applications including, but not limited to: Outlook, TEAMS, Word and Excel. Ability to utilize in-house core operating systems.
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Demonstrated ability to provide internal and external customer service.
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Strong written and oral communication skills required.
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Ability to collaborate well with others while managing assigned priorities independently.
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Excellent organizational skills, attention to detail, and follow-up skills required to drive execution with speed and accuracy.
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Must be comfortable working to meet daily goals and targets.
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