About This Role
This role involves handling cash transactions and ATM functions, ensuring accuracy and adherence to bank procedures. The Teller manages daily cash needs, investigates discrepancies, and introduces alternative banking channels to customers.
Responsibilities
- Perform all ATM functions including preparing daily proof sheets, handling captured cards, filling and replenishing onsite ATM machines, and reporting malfunctions for repairs and maintenance
- Introduce alternative channels to customers to reduce branch traffic according to bank SOPs
- Process all cash counter transactions accurately in accordance with set objectives
- Manage the branch's daily cash needs with the Head Teller for better coordination of cash shipments between the branch and central vault
- Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking, scrutiny, and investigation as outlined in the Branch standard operating procedure manual
- Cross-sell products based on customer potential and needs without affecting primary work and service standards, contributing to the achievement of the branch's KPIs
- Adhere to bank standards related to average waiting and serving time, in addition to productivity reports
- Maintain zero cash shortages and excesses at the counter to ensure maximum control on cash balance
- Maintain accurate checking on all end-of-day reports and rectify highlighted discrepancies to ensure all controls and procedures are adhered to
- Check counterfeit currencies, checks, and identities
- Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor to meet customer satisfaction and delight
- Be attentive to any possible frauds and risks and provide customer feedback to direct supervision
- Report deviations and exceptions in the branch's monthly exception report in a timely manner
- Follow all relevant department policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
- Maintain regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
- Adhere to the bank's clean desk policy
- Follow day-to-day operations related to own jobs in the concerned department to ensure continuity of work
- Comply with all relevant CBE regulations, banking laws, AML regulations, and internal CIB policies and code of conduct to maintain CIB's sound legal position and mitigate any potential risks
Requirements
- Bachelor's degree of commerce, business administration, accounting, or its equivalent
