About This Role
The Teller is responsible for a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, and cash advances. This role involves balancing daily transactions, verifying cash totals, performing assigned side-jobs, and assisting other tellers as needed. The Teller ensures prompt and professional customer service.
Responsibilities
- Represent the Bank in a courteous and professional manner
- Receive deposits and loan payments in person or by mail
- Process cash advances, gift/travel cards, cashiers’ checks, government bonds, and similar transactions
- Disburse cash for checks/withdrawals and pay out money after verification of signatures and customer balances
- Process transfers
- Process assigned cash and transactions and balance at end of day
- Verify transactions, monitor deposit amounts, examine documents for proper endorsement and negotiability, and detect and resolve discrepancies promptly
- Maintain security of assigned work area, place cash in teller drawer, and lock all drawers when leaving work area
- Place holds on uncollected funds when necessary in accordance with established policy
- Ensure that customers' requests and questions are promptly resolved
- Operate online teller terminal and provide in person, by telephone, or by mail information that customers may authorize concerning their account status
- Receive account holders' change of address and forward documentation to the appropriate department
- Maintain privacy of customer account information
- Maintain and project the Bank's professional reputation
- Direct calls to appropriate person/department as necessary and record and relay messages as appropriate
- Help other area personnel as required
- Keep management informed of area activities and any significant problems or concerns
- Complete required reports and records accurately and promptly
- Perform drive-up teller and night drop functions as assigned
- Cross-sell bank services by maintaining a general working knowledge of all bank products
- Keep work area and equipment clean, secure, and well maintained
- Complete special projects as assigned
- Attend meetings as required
- Maintain the professional reputation of D.L. Evans Bank
- Promote D.L. Evans Bank at all times
- Serve as a representative for D.L. Evans Bank in the community
Requirements
- Must be at least 18 years old
- High school diploma or GED required
- Knowledge of bank operations policies and procedures preferred
