Teller

About This Role

This full-time Teller position in the Mendota Heights branch involves handling various banking duties, including cash management, balancing transactions, and processing deposits and payments. The role requires strong customer service skills, meticulous attention to detail, and strict adherence to bank policies and procedures.

Responsibilities

• Assist customers and staff with various retail, operations, and customer service support
• Receive customer deposits for all accounts and payments, verifying customer balances and requiring proper identification and documentation
• Maintain currency and coin supply within bank policy
• Maintain balancing records within acceptable limits
• Be familiar with security equipment and understand safety precautions
• Provide various tasks including verifying balances, balancing ATMs, ordering checks, documenting change of addresses, answering phones and questions, following proper safe deposit box access, branch capture, redeeming savings bonds, buying and selling foreign currency, preparing cashier checks, selling gift and reloadable cards, temporary cards, wire transfers, verifying mail and night depository bags and envelopes, accurate logs, and other appropriate activities to support the bank's service reputation
• Cross-sell and introduce new services to customers following the focus of branch goals and regulatory guidance
• Open and close the bank following proper security procedures
• Perform any other functions, duties, and responsibilities as management may assign

Requirements

• Provide excellent customer service and work in a team environment
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with exposure to loss or fraud
• In-depth knowledge of all bank deposit products, services, and policies
• Basic knowledge of bank loan and investment center products
• Effectively operate all office equipment required to support this position, including personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database, and presentation software necessary
• Be alert to fraudulent activity, dishonesty, questionable behavior, or improper handling of accounts and report to appropriate Bank personnel
• Strong interpersonal skills, attention to detail, positive attitude, and pleasant personality
• Excellent oral and written communication skills
• Display independent judgment
• Demonstrate excellent organization, prioritize workflow, adaptability, and flexibility
• Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy

Nice to have:

• High school diploma or GED
• Cash handling and customer service experience

Benefits

• Medical insurance, including virtual telemedicine and mental health counseling
• Health Savings Account
• Flexible Spending Account (health, limited purpose health, and dependent care)
• Dental insurance
• Vision insurance
• Life insurance (basic and voluntary)
• Short-term disability insurance
• Long-term disability insurance
• Adoption Assistance Program
• Employee Assistance Program
• PTO
• Paid Volunteer Time Off
• Paid holidays
• 401(k) with company match (eligible on the first of the month following 2 months of employment)
• Financial wellness education
• Free or reduced fees for banking products and services
• Employee Referral Bonus

Important Details

• Schedule: Monday - Friday 8:30am - 5:00pm; rotating Saturdays 9am-12pm. Saturdays are paid at double time.

About the Company

Deerwood Bank is hiring for its Mendota Heights, MN branch.