About This Role
This full-time Teller position in the Mendota Heights branch involves handling various banking duties, including cash management, balancing transactions, and processing deposits and payments. The role requires strong customer service skills, meticulous attention to detail, and strict adherence to bank policies and procedures.
Responsibilities
- Assist customers and staff with various retail, operations, and customer service support
- Receive customer deposits for all accounts and payments, verifying customer balances and requiring proper identification and documentation
- Maintain currency and coin supply within bank policy
- Maintain balancing records within acceptable limits
- Be familiar with security equipment and understand safety precautions
- Provide various tasks including verifying balances, balancing ATMs, ordering checks, documenting change of addresses, answering phones and questions, following proper safe deposit box access, branch capture, redeeming savings bonds, buying and selling foreign currency, preparing cashier checks, selling gift and reloadable cards, temporary cards, wire transfers, verifying mail and night depository bags and envelopes, accurate logs, and other appropriate activities to support the bank's service reputation
- Cross-sell and introduce new services to customers following the focus of branch goals and regulatory guidance
- Open and close the bank following proper security procedures
- Perform any other functions, duties, and responsibilities as management may assign
Requirements
- Provide excellent customer service and work in a team environment
- Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with exposure to loss or fraud
- In-depth knowledge of all bank deposit products, services, and policies
- Basic knowledge of bank loan and investment center products
- Effectively operate all office equipment required to support this position, including personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database, and presentation software necessary
- Be alert to fraudulent activity, dishonesty, questionable behavior, or improper handling of accounts and report to appropriate Bank personnel
- Strong interpersonal skills, attention to detail, positive attitude, and pleasant personality
- Excellent oral and written communication skills
- Display independent judgment
- Demonstrate excellent organization, prioritize workflow, adaptability, and flexibility
- Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy
