Teller

About This Role

The Teller acts as a service representative, handling various paying and receiving functions, including processing deposits, withdrawals, and loan payments. This role involves balancing daily transactions, verifying cash totals, and building member relationships by identifying needs and educating members about products and services. You will also perform a broad variety of member service functions, such as opening and closing accounts, and assisting members with bookkeeping and account maintenance.

Responsibilities

• Ensure teller functions are correctly performed and in accordance with established policies and procedures
• Maintain privacy of member account information
• Perform a wide variety of teller paying and receiving functions both in person and process bank by mail transactions
• Receive share deposits and loan payments, and prepare proper receipts
• Process transfers, cash advances, traveler’s checks, cashiers’ checks, and money orders
• Disburse cash or check share withdrawals
• Process and post CD, HSA’s and all types of IRA’s
• Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability
• Detect and resolve discrepancies promptly
• Make risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority
• Balance daily transactions and verify cash totals
• Investigate and resolve out-of-balance conditions
• Provide “override” function for other Tellers within defined authority limits (for Certified Tellers)
• Perform all Member Service and Sales functions in accordance with established policies and procedures
• Ensure that the Credit Union's professional reputation is maintained and projected
• Maximize the penetration of Credit Union products and services by identifying members’ needs and additional cross-sell opportunities
• Actively and professionally cross-sell Credit Union services and record accepted teller referrals
• Assist with new member onboarding calls as directed by branch management
• Answer questions and assist members with more complex transactions and account problems, providing resolutions within defined authority limits
• Refer members to branch leadership as needed
• Handle member interactions via all channels professionally, while utilizing effective sales and service techniques to establish and build relationships
• Open and close accounts as requested by members
• Process stop-payments and correspond with members regarding claims
• Resolve transaction corrections in a timely manner in accordance with policy and procedures
• Perform file maintenance and account changes as requested by members