Teller Bilingual

About This Role

This front-line, customer-focused role supports customers' everyday banking needs through in-branch interactions, completing transactions accurately while delivering a welcoming and reliable experience. As a primary point of contact for customers, you will represent the branch through strong service, attention to detail, and genuine care. You will build foundational banking skills while learning about customers' needs and introducing them to helpful products, services, and digital tools.

Responsibilities

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care
• Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail
• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member
• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls
• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps
• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed
• Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution

Requirements

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and listening proficiency in Spanish/English
• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability
• Proven cash-handling experience
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions
• Professional, integrity-driven approach focused on building trust through reliable service
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization