About This Role
The Teller works with bank customers in person and over the phone, processing transactions, handling phone inquiries, and ensuring a superior customer experience. This role reports to the Retail Branch Supervisor.
Responsibilities
- Provide exceptional customer service and create a welcoming atmosphere
- Process transactions accurately and efficiently
- Ensure cash drawer is in balance within assigned limits and is secure
- Understand and comply with the related laws and compliance regulations that pertain to the job function, including Bank Secrecy Act, Privacy, and Funds Availability, and follow bank-wide policies and procedures
- Make recommendations for bank products and services based on the customer’s needs
- Professionally handle incoming calls and direct callers to the appropriate departments or individuals when necessary
- Actively listen to customer concerns and give prompt solutions
- Manage escalated customer issues with professionalism and efficiency
- Collaborate with the Operations Manager and Customer Service team to implement customer feedback and improve overall service
- Perform additional duties as assigned
Requirements
- High school diploma or equivalent
- Proven experience in a customer service role, preferably in a banking environment
- Exceptional interpersonal skills with an ability to empathize and build rapport
- Strong attention to detail and mathematical proficiency
- Previous cash handling experience
- Ability to effectively manage multiple tasks in a fast-paced environment
- Professional appearance and demeanor
- Detailed understanding of banking services and products
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and relevant software programs
- Candidates must reside within the United States and be legally authorized to work in the United States at the time of hire and throughout employment
Important Details
- Schedule: Monday-Thursday 8 AM-5 PM, Friday 8 AM-5:30 PM, and rotating Saturdays 9 AM-12 PM
- Employment type: Full Time
About the Company
Granite Bank is a locally owned community bank in Minnesota, focused on helping people achieve their financial and homeownership goals. The company lives by its core values of accessibility, agility, transparency, family feel, and empowerment.
