About This Role
The Teller is responsible for directly servicing customers with the paying and receiving functions of the bank, including a variety of customer savings, checking, and credit account transactions, as well as customer services such as sales of money orders. This role suits a candidate focused on providing a high level of customer service and understanding compliance regulations related to teller services.
Responsibilities
- Provide exceptional customer service to ensure customers consistently receive service of the highest standard
- Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.
- Issue official checks, money orders, and bank checks
- Process the redemption of bonds and help customers with additional services
- Note and verify significant information as required by Bank policy and procedure
- Ensure that Bank procedures are followed when processing transactions
- Maintain favorable customer relations through proper handling of all collection and disbursement functions
- Understand customer needs and the bank products offered
- Exercise discretion, good judgment, and initiative regarding all customer contact, transaction processing, addressing inquiries, and solving problems
- Maintain confidentiality of customer account information
- Open night deposit vault, logging the contents in a log book, distributing the contents to the proper individuals, and processing all deposits and other transactions using dual control at all times
- Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process
- Understand and comply with the related laws and compliance regulations that pertain to teller duties, such as bank secrecy act, privacy, and funds availability policy
- Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts
- Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner, providing positive employee relations
- Maintain adequate working funds as required by Bank policy
- Verify and balance assigned cash drawer daily with minimal cash variances
- Assist supervisor in reconciling errors or discrepancies for self and other tellers
- As needed, purchase working money supply from Assistant Branch Manager/Branch Manager
- Count and verify currency
- Support the overall sales effort
- Identify customer's financial services needs and cross-sell services to meet those needs
- Advise customers on promotional items and services
- Give referrals to customer service on prospects/customers for potential sales of products based on life events
