The Teller is responsible for performing routine branch and customer service duties, including accepting deposits, processing loan payments, and cashing checks. This role promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services, while assuring compliance with all Bank policies and procedures and applicable banking regulations.
Responsibilities
Receive retail and commercial checking and savings deposits, ensuring all necessary deposit documents are in proper form and issuing receipts
Cash checks, savings withdrawals, and make cash advances, confirming all necessary documents are properly authorized, in proper form, and within authorized limits; make decisions when questionable items are presented for cashing
Operate computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority
Issue official checks, traveler’s checks, and savings bond applications
Assist with night depository duties, log bags, process deposits, make change orders, issue receipts, and return bags to customers
Cross-sell the Bank’s other products and services, referring customers to appropriate staff as indicated, and market bank services to customers in the grocery store branch when stationed there
Receive and process stop payment and hold orders
Accept loan and installment payments
Balance cash drawer daily and verify cash being returned to the vault
Provide effective customer service and assist in resolving problems within given authority
Assist in the balancing of ATM machines
Answer telephones and direct callers to proper Bank personnel
Process loan payments, traveler’s checks, ATM deposits, and change orders
Assist in opening and closing the vault daily; assist in balancing vault currency and coin
Type routine letters, reports, and forms
Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions
Conduct yourself professionally and as a bank representative while at work and in public
Follow policies and procedures; complete administrative tasks correctly and on time; support the Bank’s goals and values; benefit the bank through outside activities
Perform the position safely, without endangering the health or safety to themselves or others, and report potentially unsafe conditions
Requirements
High school diploma or general education degree (GED); or one year of related experience and/or training; or the equivalent combination of education and experience
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Work-related experience should consist of a cash handling and/or customer service background
Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry related
Basic experience, knowledge, and training in branch operation activities, terminology, and products and services
Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies
Basic skills in computer terminal and personal computer operation; mainframe computer system; word processing and spreadsheet software
Basic typing skills to meet production needs of the position
Basic math skills; calculate interest and balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; count currency, coin, and negotiable instruments in a timely manner
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees
Ability to deal with routine problems involving multiple facets and variables in standardized situations
Good organizational and time management skills
Ability to work with general supervision while performing duties
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities
Important Details
Supervisory Responsibility: None
Travel: Approximately 10% of the time, including exposure to outside weather elements and moving mechanical parts
About the Company
Whitaker Bank is a financial institution committed to compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.