Teller

About This Role

The Teller is responsible for daily transactions in both the lobby and drive-up locations of the branch. This position focuses on delivering outstanding client service and developing client relationships by recognizing referral opportunities for additional products and other lines of business.

Responsibilities

• Provide client account services by processing deposits and loan payments, cashing checks, processing savings withdrawals, recording night and mail deposits, selling cashier’s checks, and redeeming savings bonds
• Answer clients’ questions in person and over the telephone
• Process additional transactions as needed, including preparing currency transaction reports
• Identify basic cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker
• Utilize 360View to record activities, incidents, and referrals to business partners and other lines of business
• Process consumer credit card applications
• Complete special client requests such as closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures
• Reconcile cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies
• Comply with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof
• Maintain client confidence and protect bank operations by keeping information confidential and cautioning others regarding potential breaches
• Enhance job knowledge by attending training sessions
• Contribute to client service and bank success by welcoming new or different requests and supporting team members to accomplish results
• Demonstrate basic product knowledge and proficiency with client-facing systems
• Complete work accurately with minimal errors
• Participate in volunteer activities
• Perform other duties as assigned

Requirements

• High School Diploma or General Education Degree (GED) required
• Ability to handle confidential and sensitive information with discretion
• Strong mathematical aptitude
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Exceptional attention to detail

Nice to have:

• Experience in a cash handling role

Benefits