This teller position requires excellent customer service skills and a strong understanding of banking operations. The role involves managing daily transactions, assisting clients, and maintaining the teller line and ATMs. A positive attitude and interest in community banking are key for this role.
Responsibilities
Greet visitors with a friendly and positive "Welcome To My Home" attitude
Provide friendly service to clients and prospective clients
Confidently verify a person
Answer mainline phone calls and assist clients or transfer calls as necessary
Follow Standard Operating Procedures; complete all forms thoroughly
Open and close the teller line
Receive checks and cash for deposits; verify cash totals; examine checks for completeness and proper endorsement
Cash checks and process withdrawals; verify funds availability
Process loan payments
Place holds on items presented for deposit as necessary
Balance credits and debits through a final review of teller transactions; identify and remediate discrepancies
Balance ATMs daily; fill ATM cash and remove deposits weekly
Troubleshoot and address ATM out-of-service issues
Balance individual cash drawer; report discrepancies to supervisor
Process requests regarding change of address/phone/email
Issue and record Cashier
Redeem Savings Bonds
Receive, verify, and process check orders and reorders
Process account verification requests
Contact various vendors as necessary for assistance with software and hardware issues
Other duties as assigned
Requirements
Excellent multitasking, problem solving, organizational, communication, interpersonal, conflict aversion, and active listening skills
Demonstrate excellent work ethic and maintain a positive work environment
Exhibit a high level of emotional intelligence and social perceptiveness
Millions of jobs, with real people getting hired every day
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Tailored applications submitted
Interest in community banking and supporting the local community in various ways
Value the 'Shop Local, Dine Local, Bank Local' mindset
Sales and service aptitude utilizing a consultative approach; develop and apply knowledge of the products and services available; promote referrals
Understand and comply with banking regulations by following bank policies and procedures; readily adapt to change implemented internally to ensure compliance
Protect the privacy and confidentiality of bank clients, co-workers, and bank security
Adhere to strict Information Technology/Information Security & Physical Security policies
Comprehensive understanding of teller line and branch operations
Basic understanding of Microsoft Excel, Word, and Outlook
Ability to learn proprietary software and use 10-key, cash & currency machines, copy/fax/scan machines, and phones
Willingness to learn and take on various tasks assigned by the supervisor
Ability to bend, stoop, stand, sit, walk, and use hands repetitively for prolonged periods of time; lift up to 50 pounds
Ability to be outside for short periods of time year-round to service and maintenance ATMs; the Winterset kiosk ATM requires traveling off-site
Pass a personal background and credit check
High school graduate
Nice to have:
Banking knowledge
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Vision insurance
Important Details
Schedule: Monday - Friday 8:00 am – 5:00 pm, Saturday morning rotation 9:00 am – Noon; all shifts will extend past the closing time in order to complete end of day processing