About This Role
The Teller at First Commonwealth plays a crucial role in improving the financial lives of customers and businesses by delivering an exceptional customer experience. This position involves day-to-day operations, problem-solving for personal and business customers, and identifying opportunities to provide financial solutions. The role suits an intellectually curious individual with strong listening skills who is motivated to build relationships and drive growth.
Responsibilities
- Protect the privacy and security of customers
- Process daily transactions and be alert to fraud
- Follow proper cash handling, teller differences, and dual control guidelines
- Always maintain proper cash limits including drawer, vault, and total FSC limits
- Mitigate risk by adhering to FCB policies, procedures, and processes
- Ask questions and seek guidance
- Engage in productive conversations on inbound calls and at the drive-thru
- Utilize marketing campaigns to inform customers about products and promotions
- Ask for referrals and advocate for the Refer-A-Friend program
- Partner with the team to uncover additional needs-based sales opportunities
- Conduct service-related outbound calls and achieve assigned call goal
- Identify partner referrals by asking purposeful questions
- Obtain unsecured lending certification to uncover non-real estate secured lending opportunities
- Take ownership of personal development
- Progress toward completion of Pathways
- Learn BUILD and BUILD 2.0, the sales conversation framework
- Become a subject matter expert on digital products
- Stay informed with Need2Know and First2Know
- Complete all required trainings in a timely manner
- Live the Mission and Core Values
- Be a Champion of the Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity, and Obsess with Yes
- Increase the sales effectiveness and efficiency of the team by championing BUILD and conducting consistent outbound calling
- Promptly follow-through and ensure being the single contact for problem resolution
- Follow the “One to say YES, two to say NO” rule
- Maintain the highest standard of conduct and account integrity for self and team
Requirements
- A high school diploma or equivalent
- Two or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service, and adhering to operational expectations
- Excellent communication skills
