About This Role
The Teller serves customers in a community office by handling a variety of paying and receiving functions, including deposits, check cashing, and processing payments. This role requires accuracy in cash transactions and daily balancing, and suits someone with strong customer service and mathematical skills.
Responsibilities
- Greet and serve customers in a friendly and courteous manner
- Maintain awareness of new business opportunities with customers; actively refer customers to appropriate customer service personnel
- Accept deposits of various account types
- Cash checks within approved authority and operating policy
- Sell Cashier
- Accept loan payments, safe deposit box rent, and other related payments
- Process night deposits and mail deposits
- Maintain an approved level of cash; turn in excess and mutilated cash
- Prepare daily settlement and proof of cash transactions; balance cash drawer accurately and efficiently on a daily basis
- Prepare daily work for delivery to the proof area; run back counter
- Access general ledger accounts related to the paying and receiving function
- Prepare reports relating to the function, e.g., currency transaction, BSA reports, etc.
- Maintain supplies and an awareness of Teller supply inventory control
- Coordinate specific work tasks with other personnel within the unit or department as well as with other units and departments in order to ensure the smooth and efficient flow of information
- Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace
- Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank
- Report pertinent information to the immediate supervisor as requested, or according to an established schedule; compile information as necessary or as directed and provide data to appropriate bank personnel
- Respond to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy
- Provide safe deposit box services to customers (occasionally)
- Provide support in non-paying and receiving activities, e.g. new accounts, loans, etc. (occasionally)
- Balance and/or service ATM machines (occasionally)
- Verify and wrap coin for vault cash control purposes (occasionally)
Requirements
- High school diploma or equivalent with an emphasis in a business or accounting curriculum
- Moderate reading, writing, and grammar skills
- Proficient analytical and mathematics skills
- Proficient communicative and interpersonal relations skills
- Proficient eye-hand coordination
- Ability to operate various office machines
- Ability to lift approximately fifty (50) lbs. of coin
- Visual and auditory skills
- No experience required
Important Details
- Equipment/Machines: Telephone, Teller machine/Integrated Teller Software, Calculator, Copy machine, Computer keyboard, Coin machine, Sorter, Currency verifier, Combination lock, Check cutter, Fax machine, Proof machine
