About This Role
This telephonic role involves assessing and evaluating members' needs to help them achieve and maintain optimal wellness. The Care Manager guides members and their families toward appropriate resources, employing various strategies to manage physical, environmental, and psycho-social health issues. The position requires independent determination of actions and minimal direction, following established guidelines.
Responsibilities
- Assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state
- Guide members/families toward and facilitate interaction with resources appropriate for care and wellbeing
- Employ a variety of strategies, approaches, and techniques to manage a member's physical, environmental, and psycho-social health issues
- Identify and resolve barriers that hinder effective care
- Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations
- Create member care plans (may be required)
- Make decisions regarding own work methods, occasionally in ambiguous situations
- Follow established guidelines/procedures
Requirements
- Current valid social service license, e.g. LMSW, LCSW, LPC, LMHC
- Master's degree in a behavioral-health field, such as social work, counseling, or related health discipline from an accredited university
- 2+ years or more of experience working as a behavioral health professional
- Experience with behavioral change, health promotion, and coaching
- Proficiency with Microsoft Office Programs, e.g. Word, Excel & PowerPoint, shared systems
- Ability to troubleshoot and resolve general technical issues
Nice to have:
- Experience supporting patients telephonically
- Experience working in Community Mental Health or as part of a crisis response team or Assertive Community Treatment (ACT) team, and substance use disorder treatment
- Experience working with both children and adults
- Bilingual (English/Spanish)
Important Details
- Schedule: Eight (8) hour shift between 8:00 AM and 6:00 PM in your local time zone
- Overtime: Occasional overtime may be requested as business needs
- Travel: None
- Internet service: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
