Telemarketer

Company Description FireFlies Info Tech Pvt. Ltd., founded in 2016, is a full-service technology partner that delivers end-to-end software and hardware solutions to support business growth. The company’s flagship platform, Bodybannao, helps gyms and health clubs streamline attendance and access control through in-house RFID readers and fingerprint scanners. It offers robust member management and CRM capabilities to track fitness plans, payments, and progress. Bodybannao also includes marketing automation and AI-powered chatbots that engage clients and improve retention, making FireFlies Info Tech a comprehensive technology provider in the fitness industry.

Role Description This is a full-time on-site Telemarketer role based in Kanpur. The Telemarketer will make outbound calls to potential and existing customers to introduce Bodybannao and related solutions, explain features and benefits, and generate interest in the products. Daily responsibilities include qualifying leads, scheduling appointments or demos for the sales team, updating call records and customer information in CRM tools, and following up on inquiries. The role involves handling objections professionally, providing clear information, and delivering courteous customer service to support sales targets. The Telemarketer will collaborate with sales and marketing teams to share insights from calls and improve outreach strategies.

Qualifications

• Candidates should possess strong Communication and Interpersonal Skills to engage prospects effectively and build rapport over the phone.
• Candidates should possess Appointment Scheduling and Customer Service skills to manage follow-ups, book meetings, and respond to inquiries in a professional manner.
• Candidates should possess Sales-related skills, including basic negotiation and persuasion, to support lead conversion and product promotion.
• Candidates should have good listening abilities, attention to detail, and the capacity to maintain accurate call and customer records.
• Candidates should be comfortable working with CRM or call management software, and familiar with basic computer and office applications.
• Candidates should demonstrate a target-oriented mindset, resilience when handling rejection, and the ability to work in a structured, on-site environment.
• Prior experience in telemarketing, inside sales, or call center roles is preferred; experience in technology or fitness-related services is an advantage.
• A high school diploma or equivalent is required; further education in business, marketing, or a related field is beneficial.