About This Role
This telemarketer role for a fashion brand involves connecting with potential customers, responding to product inquiries, promoting the latest collections, and assisting with purchases. The position suits a confident, energetic, and customer-focused individual with excellent communication skills and an interest in fashion and customer service.
Responsibilities
- Make outbound calls to leads generated through advertisements, website inquiries, social media, and WhatsApp to introduce fashion collections and offers
- Promote fashion collections by explaining product details, including sarees, designer blouses, lehengas, kurtis, Indo-Western outfits, and bridal collections, along with pricing and customization options
- Convert inquiries into sales by engaging with interested customers, understanding their requirements, recommending suitable products, and encouraging purchases
- Handle customer queries about product availability, fabric, sizes, colors, customization, stitching, delivery timelines, shipping, and return policies
- Follow up with interested buyers, abandoned carts, and customers who have requested product details or quotations to help convert inquiries into confirmed orders
- Assist with custom orders, coordinating with customers regarding made-to-measure garments, custom blouse designs, bridal wear, measurements, and styling requirements
- Maintain customer records, updating customer information, call outcomes, purchase interests, and follow-up schedules in the CRM or company database
- Coordinate with internal teams, working closely with sales, marketing, design, and order processing teams to ensure a smooth customer experience
- Achieve sales targets, working towards daily, weekly, and monthly calling, lead conversion, and sales targets
Requirements
- Excellent verbal communication skills and a confident telephone manner
- Previous experience in telecalling, telesales, customer service, or the fashion industry is preferred
- Basic knowledge of fashion, fabrics, ethnic wear, and current trends is an advantage
- Ability to understand customer requirements and explain products clearly
- Good follow-up, negotiation, and customer relationship management skills
- Basic computer knowledge and familiarity with CRM tools, WhatsApp, and email
- Target-oriented, proactive, and comfortable working in a fast-paced environment
- 1
- 3 years of experience (preferred)
Important Details
- Department: Sales & Customer Relationship Management
- Industry: Fashion & Apparel / Ethnic Wear