Key Responsibilities
- Outbound Sales: Call palm oil estates, plantation managers, and smallholders to promote premium seedling clones.
- Book Appointments: Schedule nursery site visits and consultations for the field sales team.
- Qualify Leads: Identify customer needs, including land acreage, planting schedules, and budget.
- Follow Up: Call back past buyers for repeat orders and answer basic logistics questions.
- Update Records: Log all customer details, call outcomes, and sales leads accurately.
- Promote Campaigns: Inform prospects about seasonal nursery discounts, bulk order promotions, and free delivery offers.
- Overcome Objections: Use product knowledge to handle buyer concerns regarding seed quality, disease resistance, and yield performance.
- Coordinate Logistics: Work closely with the nursery dispatch team to verify delivery dates and dropship locations for buyers.
- Monitor Competitors: Collect market feedback on competitor seedling pricing and strategies to report to management.
- Manage Inbound Leads: Respond promptly to incoming sales inquiries from WhatsApp Business, Facebook, and the company website.
- Database Cleanup: Filter and update old contact lists to remove unreachable or invalid phone numbers.
- Hit Sales KPIs: Achieve daily and weekly targets for outbound call volume, talk time, and qualified appointments set.
Requirements
- Education: Minimum SPM, STPM, or Diploma level.
- Experience: Experience in telemarketing, telesales, or customer service is required.
- Industry Knowledge: Basic knowledge of agriculture or the palm oil industry is a strong advantage.
- Languages: Fluent in Malay and English (Mandarin or Sabah native dialects are highly valued).
- Key Skills: Confident phone etiquette, negotiation skills, and high resilience against rejection.
Pay: RM1,700.00 per month
Application Question(s):
- What is your salary expectations?
- What is your current notice period?
Work Location: In person