About This Role
This remote nursing role involves providing telephone triage and health advice to callers across the United States from a home office. The nurse will use world-renowned Schmitt-Thompson protocols to offer virtual nursing care advice and address medical questions and concerns, requiring strong critical thinking and clinical assessment abilities.
Responsibilities
- Provide telephone triage and advice to callers to assist them in making timely medical decisions
- Exercise clinical judgment in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
- Promptly complete confidential medical records as per company documentation standards
- Provide clear and concise information and direction during patient encounters
- Participate (via telephone or video) in staff meetings
- Fully comply with company policies and procedures, including HIPAA privacy requirements
- Provide patients dedicated, undivided attention during calls
Requirements
- Completion of a recognized Nursing program
- Minimum 3 years of recent clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU
- An active license in CA is required, along with an active license in your home state
- Strong communication skills
- Strong clinical assessment skills
- Strong computer skills within a Windows environment and keyboarding ability
Nice to have:
- Active RN license in AK, PA, NY, OR, and WA
- Active licensure in all 50 states or the willingness to obtain licenses at the company’s request
- Previous telephone triage experience using electronic triage software and computerized medical protocols
- Experience using the Barton Schmitt/David Thompson guidelines
- Bilingual English/Spanish or another language
Benefits
- Shift differentials for overnight and weekend hours
- Company reimbursement for licensure costs
- A comprehensive training and orientation program with a supportive team of co-workers and managers
- A friendly and collaborative work environment
- Recognition of employee achievements and milestones
Important Details
- Schedule: 24/7 operation, shifts can include days, evenings, overnights, weekends and holidays, with staggering starting times for operational needs
- Private HIPAA compliant home office with high-speed internet connectivity (wired/ethernet highly recommended)
- Must be able to provide own computer equipment (computer or laptop, second monitor, keyboard, mouse, wired headset and high-speed internet)
About the Company
Fonemed has over 20 years in the telehealth industry, servicing clients across North America. The company prides itself on providing outstanding client experience and practicing a culture of care.
