Telehealth Nurse/Patient Care Coordinator

About This Role

This night-shift post involves providing virtual nursing support to elderly and chronically ill patients in the United States and other countries, working onsite from the Nepal office. The core of the job is remotely monitoring patients' health data, providing reminders, and escalating critical updates to medical teams abroad. It suits a qualified and compassionate nurse adept at managing multiple digital platforms, EMR systems, telehealth dashboards, and patient monitoring devices.

Responsibilities

• Monitor patients' vital signs and health metrics (BP, pulse, sugar, oxygen, etc.) via remote monitoring systems
• Provide daily reminders to patients for medication, exercise, hydration, and medical appointments
• Operate multiple software applications and dashboards concurrently for monitoring patient vitals and scheduling reminders
• Efficiently switch between tabs, windows, and applications to access patient records, telehealth platforms, and communication tools
• Document and update patient information accurately in the EMR/telehealth system
• Communicate compassionately with elderly patients through phone or video calls to ensure compliance and comfort
• Identify abnormal readings or potential health risks and escalate immediately to the supervising nurse or medical team abroad
• Collaborate with the international telehealth team to maintain continuity of patient care
• Maintain strict confidentiality and compliance with HIPAA/GDPR and company data protection standards

Requirements

• Valid Nursing License (Registered Nurse or equivalent recognized in Nepal)
• Minimum 3 years of nursing experience in hospital, home care, or elderly patient management
• Good English communication skills (spoken and written)
• Proficient in navigating multiple digital platforms, telehealth software, and patient monitoring tools simultaneously
• Comfortable handling multiple tabs, windows, and digital workflows without compromising accuracy
• Comfortable using computers, telehealth software, and digital monitoring tools
• Willingness to work onsite in Kumaripati, Lalitpur, and adjust to international time zones mainly US time-zone
• Compassionate, patient-focused, and detail-oriented approach to care
• Prior experience in tele-nursing, remote monitoring, or call-based patient care
• Familiarity with international healthcare compliance frameworks is highly preferred
• Basic Life Support (BLS) or equivalent certification

Benefits

• Opportunity to work with global healthcare clients from Nepal
• Comprehensive training on telehealth systems and international protocols
• Supportive team environment with continuous professional growth