About This Role
This Telehealth Nurse position focuses on remote patient care with an emphasis on decision-making, providing competent, safe, and compassionate care based on established patient care and nursing standards. The successful candidate will collaborate with providers and local sites to implement patient-centered plans of care.
Responsibilities
- Review physician messages received from patients through the electronic medical record as per accepted policy and procedure
- Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement
- Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards
- Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice
- Assist providers in contacting patients regarding test results as per provider instruction
- Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate
- Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement
- Assess messages for urgent situations or needs, and contact patient telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate
Requirements
- Bachelor of Science in Nursing
- 3-5 years of clinical experience, preferably in an ambulatory office setting or emergency department, including telephone triage and patient education
- Must obtain unrestricted Registered Professional Nursing license in New York and Florida State upon hire
- Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure
- Ability to demonstrate critical thinking and independent thinking
- Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary
- Excellent communication skills written, interpersonal and the ability to communicate effectively via telephone and electronically
- Strong computer skills including Microsoft Office suite and Electronic Medical Records, preferably Epic
- Excellent customer service skills
- Ability to effectively communicate with all levels of the organization
Nice to have:
- Bilingual: Spanish or Russian/Greek
- Telephonic care management experience
Benefits
- Comprehensive benefits and wellness package
