Telehealth Nurse (Healthdirect)

Work from Home as a Digital Health Advisor | Australia-wide | 24/7 National Service Are you a Registered Nurse looking for a change without stepping away from frontline impact? Join one of Australia's largest digital health services supporting Healthdirect's 1800 Medicare line. From the comfort of home, you'll use your clinical expertise to help Australians access the right care, at the right time.

From medication queries and childhood illness through to complex symptom assessment and urgent escalation pathways, every shift presents a diverse range of clinical challenges.

Whether you're looking for a lifestyle change, greater flexibility, or a new way to apply your clinical skills, this is an opportunity to build expertise in one of Australia's fastest-growing areas of healthcare.

Why Nurses Choose This Role

• Work from home anywhere in Australia
• Use advanced assessment, triage and critical thinking skills
• Diverse presentations and meaningful clinical work
• Structured training and ongoing support
• Career pathways in digital health and virtual care

Hours & Availability

• 24/7 national inbound service
• 4–10 hour shifts (split shifts available)
• Casual, Part-Time and Full-Time opportunities available
• Minimum commitment of 24 hours per week

Night Shift Opportunities Available Night shifts are currently our highest-priority vacancies.

Full-Time and Part-Time nurses working night shifts exclusively may be eligible for dedicated set-shifts

Training & Support You'll receive 2 weeks of paid online training to prepare you for the role, followed by ongoing support from experienced leaders and clinical teams committed to your success. Full attendance is required. Intake dates are ongoing and will be confirmed with you during the recruitment process.

This Role Is For You If You

• Are a Registered Nurse with unrestricted AHPRA registration (3+ years). Enrolled Nurses (ENs) are not eligible for this role.
• Have 3 years full-time (or equivalent) recent experience in acute, ED, primary health, rural/remote settings. Aged care experience alone does not meet the requirements for this position.
• Show strong clinical judgement, triage experience and remain calm under pressure
• Are confident navigating digital systems, CRMs and telehealth platforms
• Have a private home workspace with reliable Wi-Fi (25mps+ download single user homes, 50mbps+ download multi-user homes)
• Can work 24/7 rotating shifts, incl. days, evenings, nights and weekends

CV Requirements To assist with assessment of your application, please include:

• Weekly hours or FTE worked for each role
• For casual positions, a Statement of Service or average weekly hours worked
• Employment dates in MM/YY format

Applications that do not include this information may experience delays in processing.

Join the Serco Community At Serco, you'll join a global organisation delivering essential public services that improve the lives of millions of people. Our values of Trust, Care, Innovation and Pride guide everything we do.

We are committed to creating an inclusive workplace and encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans and people with disabilities.

If you're ready to use your clinical expertise in a new way while enjoying the flexibility of working from home, we'd love to hear from you. Please apply through the official application process, as applications cannot be accepted via email.

For enquiries: healthcare.projects@serco-ap.com

Learn more: serco.com/aspac/careers