Telehealth Nurse

Clinical Coordination

• Collaborate with:
  • Home health nurses
  • Therapists
  • Physicians
  • Branch leadership
  • Intake and scheduling teams
• Communicate significant patient status changes promptly to the care team.
• Support continuity of care between hospital discharge and home recovery.
• Participate in interdisciplinary case conferences as needed.

Documentation & Compliance

• Maintain accurate and timely EMR documentation for all telehealth encounters.
• Ensure compliance with:
  • HIPAA regulations
  • Medicare and Medicaid guidelines
  • Home health documentation standards
  • Organizational telehealth policies
• Follow established telehealth workflows and escalation protocols.

Quality & Performance

• Support organizational goals related to:
  • Reduction in hospital readmissions
  • Reduce LUPAs
  • Reduce missed visits
  • Improved patient satisfaction
  • Increased patient engagement
  • Better clinical outcomes
• Meet productivity and responsiveness expectations for telehealth encounters and alert management.
• Participate in quality improvement initiatives and telehealth program optimization efforts.

Qualifications

Education

• Graduate of an accredited nursing program required.
• Associate or Bachelor of Science in Nursing (ASN/BSN) preferred.

Licensure/Certifications

• Active and unrestricted RN or LVN/LPN license in the applicable state required.
• BLS certification required.
• Telehealth, case management, or chronic care management certifications preferred.

Experience

• Minimum 1–3 years of nursing experience required.
• Experience in one or more of the following preferred:
  • Home health
  • Telehealth
  • Remote patient monitoring (RPM)
  • Care management
  • Chronic disease management
  • Post-acute care
• Familiarity with EMR/EHR systems required.
• Knowledge of Medicare home health regulations preferred.

Required Skills

• Strong clinical assessment and triage skills
• Excellent phone and virtual communication skills
• Ability to recognize early warning signs of patient decline
• Strong documentation and organizational skills
• Ability to multitask and manage high call volumes
• Comfortable using telehealth platforms and digital health technology
• Compassionate and patient-centered communication style

KPIs / Performance Metrics

• RPM alert response times
• Patient call completion rates
• Telehealth adherence and patient engagement
• Reduction in avoidable hospitalizations/readmissions
• Documentation accuracy and timeliness
• Patient satisfaction scores
• Escalation and intervention effectiveness
• Decrease in LUPA rates
• Decrease in missed visits
• Productivity metrics (daily calls, monitored patients, completed follow-ups)

Physical & Work Requirements

• Prolonged periods of sitting and computer use.
• Ability to work in a fast-paced remote monitoring environment.
• May require evening/weekend rotation depending on patient coverage needs.
• Remote or hybrid work environment may be available based on organizational needs.

Adaptive Home Health is a home health agency with corporate headquarters in Plano, TX.

Headquarters

Houston, TX

Open jobs

93

Website

adaptivehh.com