This full-time position as a Telecommunicator with the Burlington Police Department involves handling emergency and non-emergency calls for police and fire departments. The role suits someone who can remain calm under pressure and communicate effectively via phone, serving as a vital link between public safety and those needing assistance.
Responsibilities
Perform routine telecommunications work in receiving and processing emergency and non-emergency calls for the police and fire department
Receive and prioritize 911 and non-emergency telephone calls from the public
Dispatch appropriate public safety officials
Maintain open lines of communication with public safety during emergency situations
Manage multiple tasks under pressure by taking emergency calls while simultaneously viewing maps, entering information into dispatch software, and coordinating response efforts in real time
Assess service requests and determine the appropriate public agency to address the situation
Prioritize calls based on urgency and severity, ensuring a swift response to critical incidents
Handle after-hours calls for various services, including animal control, utilities, street maintenance, and traffic signal malfunctions
Operate the Telecommunication Device for the Deaf (TTY), conducting weekly system tests to ensure accessibility and reliability
Dispatch police and fire officials to emergency situations using multi-channel radio systems
Maintain communication with officers and coordinate additional units based on evolving circumstances
Monitor the self-initiated activities of officers, providing them with critical information from the NCIC system
Maintain accurate records of authorizations, warrants, and other essential information related to DCI/NCIC entries
Utilize the eWarrants system to check for outstanding warrants and communicate real-time results to officers in the field
Keep detailed logs of criminal history and update relevant databases in a timely manner
Coordinate multi-agency responses with telecommunicators from other agencies for large-scale events or other emergency situations
Handle public contact with tact, firmness, and decisiveness, ensuring all communications align with department policy, federal, and state law
Close telecommunications calls for service, ensuring fire and police units are accounted for and returned to service promptly after resolving incidents
Complete other related duties as required, contributing to the efficient operation of the telecommunications team and supporting broader departmental functions
Requirements
Ability to take emergency calls while simultaneously viewing maps, typing into dispatch software, and disseminating response instructions
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Tailored applications submitted
General understanding of modern telecommunications practices, procedures, and technologies
Familiarity with police and fire department operational procedures
Strong grasp of city geography and street locations
Ability to learn how to operate computer-aided dispatch (CAD) consoles, radio systems, telephones, and computer terminals
Ability to learn how to read and interpret maps quickly, scan warrant files, and review recorded tapes
Knowledgeable in utilizing various support resources, including call books, HAZMAT manuals, tactical dispatch manuals, and other standard operating procedure guides
Ability to learn how to use Language Line interpreting services to connect 911 callers with interpreters swiftly
Ability to control telephone conversations to gather accurate information and provide clear, correct instructions to emergency responders
Ability to think clearly and act decisively in high-pressure emergency situations
Demonstrated ability to speak clearly and use proper diction during all forms of communication
U.S. Citizenship
High School Diploma or GED equivalency
At least six (6) months of work experience in a dispatch function or extensive public contact role
NC DCI Certification or ability to obtain within first six (6) months (Modules 1, 2 and 3)
Basic Telecommunicator Certificate through NC Sheriff's Standards or the ability to obtain within first six (6) months
Nice to have:
Prior experience in a law enforcement or fire/EMS environment
Current certification as an emergency service Telecommunicator by NC Sheriffs' Standards
Benefits
Paid vacation and sick leave
Ability to transfer North Carolina local government earned sick leave
Paid holidays for New Year's Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
Enrollment in the Local Government branch of the North Carolina State Retirement System
Enrollment in Empower 401k
Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
Voluntary enrollment in a Flexible Spending Plan
Life insurance
Long-term care insurance
Other voluntary insurances and deferred compensation plans
Important Details
Schedule: 12-hour shifts (day, mid-day, or evening); work may be required on nights, weekends, birthdays, and holidays
About the Company
The Burlington Communications Center is a 24-hour a day, 7-days-a-week center that functions as a vital link between the City of Burlington's and the City of Graham's police and fire departments and those who need emergency and non-emergency assistance.
General Information
The City of Burlington provides high quality municipal services to over 51,000 diverse residents.
