Telecommunicator I

About This Role

This Telecommunicator role is the crucial link between the public and first responders, answering 9-1-1 and non-emergency calls. The position involves gathering information and dispatching appropriate public safety resources for law enforcement, fire, and EMS agencies. Maintaining calm under pressure and ensuring professional, accurate communication are key aspects of the job.

Responsibilities

• Answer 9-1-1 and non-emergency calls accurately and efficiently
• Operate CAD systems to log calls, update unit status, and assign resources
• Follow IAED protocols (EMD, EFD, EPD) and provide pre-arrival instructions when needed
• Dispatch law enforcement, fire, and EMS units, coordinating with multiple agencies
• Monitor multiple radio channels and telephone lines
• Maintain professionalism during high-stress or sensitive calls
• Document all calls and actions accurately
• Participate in ongoing training and quality assurance reviews
• Support internal operations, including shift coverage, administrative tasks, and training

Requirements

• High school diploma or GED required (some college preferred)
• Previous experience in emergency communications, law enforcement, fire, EMS, or a call center is a plus
• Strong verbal and written communication skills
• Computer proficient, able to multitask under pressure
• Reliable transportation for potential deployment or training

Certifications (must Complete Within 180 Days):

• IAED ETC, EMD, EFD, and EPD certifications
• CPR/AED (American Heart Association)

Benefits

• Free health, dental, and life insurance
• 5% employer contribution into 401(k)
• Strong pension plan
• Annual, sick, and petty leave
• Ongoing training and career development opportunities

Important Details

• Schedule: 12-hour rotating shifts (including nights, weekends, and holidays)
• Application deadline: Open Until Filled

About the Company

Richmond County Emergency Communications is the 9-1-1 Public Safety Answering Point (PSAP) for Richmond County, NC, dedicated to ensuring community safety by providing timely, professional, and accurate emergency and non-emergency dispatch services.