About This Role
This Telecommunicator I position involves operating multi-channel radio and multi-line telephone consoles simultaneously, while managing computer-aided dispatch and other computer systems. The role is responsible for receiving, coordinating, and disseminating critical information from various sources, and maintaining radio contact with mobile/field units to monitor response and progress. This position works in a 24/7 Communications Center, answering 9-1-1 calls.
Responsibilities
- Answer, evaluate, and prioritize incoming telephone calls
- Communicate effectively with various callers to obtain complete information to determine urgency and need for emergency services
- Dispatch police, fire, towing, and/or medical response
- Use a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD for hearing/speech impaired, computer databases, and maps
- Simultaneously maintain close contact with field units, communicating with department employees, other law enforcement and criminal justice agencies, emergency service providers, and the public to obtain and disseminate information
- Input, update, request, transmit, and query information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks by typing on a computer keyboard
- Operate an 800 MHz radio system with speed and accuracy
- Report to work on a regular and timely basis
Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training preferred or equivalent combination of education and experience
- Oklahoma Driver's License
- OLETS and APCO Certification within 6 months of employment
- Maintain certifications
- Think and act quickly in emergency situations
- Speak clearly over the telephone and radio
- Data entry skills
- Call summarization skills
- Ability to quickly and accurately obtain information
- Ability to work under stressful conditions
- Ability to work all shifts and overtime
- Ability to perform varied tasks simultaneously
- Ability to focus on task in noisy, distracting environment
- Ability to work in close contact with people in a secured environment
- Ability to learn geography
- Ability to courteously and tactfully communicate
- Ability to maintain confidentiality
- Ability to work all shifts, days, evenings, midnights, weekends, all holidays
- Knowledge of computer and other technical equipment
