About This Role
This role involves receiving incoming calls for police and non-emergency assistance, entering relevant information into the CAD system, and providing general support for dispatch operations. The Telecommunicator also monitors teletype communications and performs record-keeping, typing, and filing tasks. The position requires successful completion of a licensing academy, passing the TCOLE exam, and all associated training and tests for licensing.
Responsibilities
- Receive non-emergency calls from the public requesting police or other non-emergency services
- Determine the nature and location of incidents
- Enter all necessary information into the computer system
- Maintain contact with the public and responders
- Verify locations and update events
- Answer maintenance service emergencies on weekends and holidays
- Answer incoming phone calls, screen calls, and route to an appropriate person or office
- Answer all incoming phone calls for the Fire Department upon request
- Retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information
- Perform a variety of record keeping, filing, indexing, and other general clerical work
- Maintain a variety of logs relating to public safety activities
- Type information received for calls for service and related incidents into the CAD system
- Maintain records and develop reports
- Test and inspect equipment as required
- Monitor all systems and report malfunctions of equipment
- Perform duties in support of other desks within the Department
- Perform search and pat downs of prisoners, when required, of same sex arrestees
- Handle all walk-in complaints and enter the information into the CAD system
- Perform related duties as assigned
- Exhibit the City of Harker Heights Core Values
Requirements
- Typing test through the Workforce Solutions Office or online (only if Workforce Solutions is not available)
- High school graduate or equivalent to the completion of the twelfth grade
- Completely free of alcohol or drug habits
- Knowledge of correct English usage, spelling, punctuation, and grammar
- Basic computer knowledge
- Typing skills
- Basic operations of typical office equipment
- Certification or the ability to type at least 40 net words per minute
- Ability to maintain a neat and orderly office
- Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations
- Ability to effectively communicate with and elicit information from upset and irate citizens