This role in the League City Communication Center involves answering emergency 9-1-1 calls and non-emergency telephone calls. Telecommunicators provide lifesaving instructions while effectively communicating and relaying critical information between first responders and citizens. They play an essential part in the Public Safety System by dispatching emergency personnel and first responders to Police, Fire, and EMS calls for service 24/7. This is a safety-sensitive position that requires participation in the City's random drug testing program.
Responsibilities
Operate a computer-aided dispatch system in conjunction with a radio system to dispatch appropriate field units via radio
Relay information to mobile units and receive and process information for departmental officials while constantly monitoring and maintaining contact with field units
Operate radio systems for Police, Fire, EMS, Fire Marshal, and other City services
Relay and update necessary information to appropriate City departments and public safety agencies promptly
Answer incoming multi-line Emergency 9-1-1 telephone calls and deliver lifesaving medical instructions
Answer and direct all incoming non-emergency multi-line phones, including calls to the jail, administration, records, CID, animal control, traffic division, and calls for services that are received at the department
Contact other law enforcement agencies, citizens, wrecker companies, utilities, railroads, City departments, and other support functions to properly handle and process calls for service
Process and retrieve data from the TCIC/NCIC system, monitor incoming teletypes, and other information as required by departmental, state, and federal guidelines
Provide training to new and existing employees and maintain specialized training certificates and licenses
Confirm and process international, national, state, and City warrants and other documents according to policy and related laws
Work a variety of schedules in a 24-hour, 7-day a week in the Communication Center which includes nights, weekends, and holidays
Work through emergency situations to include hurricanes and other disasters as essential personnel
Perform other related duties as assigned
Requirements
High school diploma or GED equivalent
Ability to pass Criticall computerized testing
Ability to pass all pre-employment screenings including personal interview, thorough background investigation, and psychological exams
Knowledge of English grammar, spelling, punctuation
Knowledge of functions E911 equipment and telecommunication devices for the hearing and/or speech impaired
Knowledge of CAD commands, nature codes, and functionality
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Knowledge of TCIC/TLETS procedures
Knowledge of ProQA dispatching systems and card sets
Knowledge of phone systems and directories
Knowledge of City and departmental policies and procedures; state and local laws and ordinances
Knowledge of FCC laws concerning using a radio to communicate with field units
Knowledge of warrant procedures and processing requirements
Knowledge of training and FTO program software
Knowledge of surrounding agencies and jurisdictional boundaries
Knowledge of modern office procedures, methods, and computer equipment
Skill in interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Skill in keyboarding and data entry
Skill in listening, comprehension, articulation, and decision making
Skill in providing customer service
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in operating 9-1-1 equipment and other emergency medical dispatching systems
Ability to pass extensive pre-employment screening, background investigation, polygraph, and psychological exams
Ability to obtain TCOLE Basic Telecommunications Certification and other required Licenses within one year of hire date
Ability to receive access from the National Crime Information Center
Ability to obtain Emergency Medical Dispatch Certification within one year of hire date
Ability to gather and disseminate information, clearly, accurately, and rapidly
Ability to remain calm and level-headed in high-stress situations
Ability to understand and carry out oral and written directions
Ability to accurately organize and maintain paper documents along with electronic files
Ability to maintain the confidentiality of information and professional boundaries
Ability to meet schedules and deadlines of work assignments
Nice to have:
Emergency Medical Dispatch Certification
TCOLE Basic Telecommunications Certification and License with the ability to receive access from the National Crime Information Center
At least one year of related work experience
Important Details
Schedule: Rotating 36-hour week followed by a 48-hour week, which could flex down to a 44-hour week determined by staffing
Physical demands: The position is generally sedentary; employees sit most of the time, but may walk or stand for brief periods
