About This Role
This role involves working as a full-time 911 Telecommunicator in the Emergency Communications Center, receiving and evaluating 911 and non-emergency calls for Police, Fire, and EMS. The position requires triaging and prioritizing requests, dispatching appropriate responses, and coordinating high-risk operations in a high-stress environment.
Responsibilities
- Receive and evaluate 911 and non-emergency calls for service for Police, Fire, Emergency Medical Service (EMS) and other assistance
- Triage and prioritize requests for service to the public in life-safety situations
- Provide safety/life-saving instructions
- Dispatch and coordinate appropriate responses to high-risk, high-stress operations
- Maintain contact with response units
- Enter and maintain warrants and hot files in state/federal law enforcement databases
- Monitor alarms and other ancillary systems
- Perform a variety of general support duties related to public safety communications
Requirements
- Ability and willingness to work any regular and irregular work and shift rotations necessary in a 24 hours/day, 7 days/week, 52 weeks/year environment (weekends and holidays included)
- Ability to work an unscheduled shift with little notice
Important Details
- Schedule: This position involves regular and irregular work and shift rotations necessary in a 24 hours/day, 7 days/week, 52 weeks/year environment (weekends and holidays included). You may be required to work an unscheduled shift with little notice.
- Training program: minimum of 28 weeks, including a three-week introductory classroom period followed by on-the-job training from different certified trainers on each of the 3 shifts
- Days off: rotating
- Uniforms: supplied after training
Application Process
- Select candidates from the panel interview will be invited back for a sit along and peer interview in the Emergency Communications Center
- Interview with the Communications Manager and Deputy Director
- Police background check
- Polygraph examination
- Post-offer contingencies: psychological evaluation, drug screen, and physical
About the Company
The City of Naperville's Police Department seeks full-time 911 Telecommunicators to work in its Emergency Communications Center.
