About This Role
This is a non-sworn, full-time position involving technical and communications work. The Telecommunicator receives and processes emergency and non-emergency calls for the City of Miami Gardens Police Department and dispatches appropriate personnel and resources for police and emergency response services.
Responsibilities
- Receive and process emergency and non-emergency calls for police services and obtain accurate, essential information to determine the appropriate response
- Dispatch police personnel and equipment using radio systems, telephones, Computer Aided Dispatch (CAD) systems, and related communications technology
- Monitor multiple radio frequencies, communication channels, alarms, and emergency systems simultaneously while maintaining situational awareness during routine and critical incidents
- Enter, update, and retrieve information from CAD, FCIC/NCIC, CJIS, and other law enforcement communication systems
- Maintain accurate logs, records, incident information, and documentation related to calls for service and communications activity
- Provide information and referral assistance to the public regarding police procedures, services, and other governmental resources
- Operate, monitor, and participate in the testing and troubleshooting of communications equipment and related systems
- Respond calmly, professionally, and effectively during stressful, high-volume, and emergency situations
- Exercise sound judgment and prioritize emergency and non-emergency calls based on established procedures and operational needs
- Assist in training and mentoring newly assigned telecommunicators and trainees as assigned
- Attend required training programs, drills, certifications, and continuing education courses
- Perform other related duties as assigned
Requirements
- Ability to work in a modern communications center environment utilizing computers, telephones, radios, CAD systems, and related communications equipment
- Ability to perform duties primarily in a seated position, involving prolonged periods of concentration, multi-tasking, and exposure to stressful emergency situations
- Ability to occasionally lift and move up to 20 pounds
- Close vision and the ability to adjust focus
- Frequently required to sit and talk or hear
- Occasionally required to stand, and to use hands and fingers to handle, feel or operate objects, tools, or controls; and reach with hands and arms
Important Details
- Training Reimbursement Agreement: three (3) year service commitment required for employees receiving the hiring incentive; reimbursement for training, certification, testing, onboarding, and related expenses may be required on a prorated basis for voluntary separation prior to completing the service commitment
