About This Role
Being a telecommunicator involves playing a vital role in ensuring the safety of Sampson County residents by responding to 911 calls requesting emergency assistance. This position suits dedicated professionals who are passionate about public safety and want their work to have a real and lasting impact on the lives of those they serve.
Responsibilities
- Respond to emergency and non-emergency requests for service and various tasks for law enforcement, fire, EMS, and partnering agencies
- Provide guidance and assistance to the public in emergency situations
- Assist in dispatching law enforcement, fire, emergency medical service personnel and equipment
- Effectively operate computer-aided dispatch (CAD) equipment to effectively communicate with response personnel
- Utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service
- Accurately maintain communication logs, law enforcement activity logs, and call reports
- Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc.
- Perform other related duties as required
Requirements
- Valid driver's license for the State of North Carolina
- Dependable professional passionate about serving the community
- Comprehensive knowledge of the geography of Sampson County
- Knowledge of basic computer skills
- Excellent communication (written and verbal) and organizational skills
- Ability to work well in a fast-paced environment
- Ability to maintain calm control and exercise sound judgment under the stress of emergency conditions
- Team player who leads with respect, patience, empathy, honesty, and integrity
Nice to have:
- Relevant training beyond a high school diploma with experience in communication dispatch work that provides the necessary skills required to serve effectively as a Telecommunicator
- Knowledge of telecommunication systems and equipment
Upon employment, telecommunicators must be able to obtain the following certifications:
- DCI Operator Certification issued by the State of North Carolina (90 days)
- Basic Telecommunicator Certificate from the NC Sheriff's Training & Standards Commission (one year)
- CPR certification
- Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)
- Division of Criminal Information (DCI) Modules 1-3
- National Incident Management System (NIMS) 100, 200, 700 & 800
