About This Role
This full-time 911 Telecommunicator (Dispatcher) position involves receiving routine and emergency calls related to various public safety departments. The role requires dispatching proper personnel, maintaining contact with units until incidents are resolved, and assisting the public with information. It suits an individual who can work under stressful emergency conditions, make critical decisions, and interact with the public with tact and firmness.
Responsibilities
- Answer 911 emergency and administrative phone lines
- Dispatch law enforcement, fire, and EMS to emergency and non-emergency situations by two-way radio
- Receive routine and emergency telephone calls and personal requests for assistance concerning crimes, fire, animal control, home health, or general information concerning addresses and nature of problems
- Operate equipment to maintain contact with law enforcement personnel and other law enforcement units
- Dispatch deputies to answer requests for assistance
- Receive and transmit information and messages
- Operate equipment to maintain contact with various personnel in dispatching fire departments, rescue squads, police departments, social services, juvenile officers, wrecker services, Red Cross, highway patrol, and emergency management personnel
- Operate Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work
- Maintain an in-house computer database and communications logs and reports including the nature of calls, actions taken and the times involved
- Generate reports for recovered or stolen property, missing persons, and residence checks
- Provide information to the public in person and over the telephone concerning a variety of County services
- Perform related duties as required
Requirements
- Good computer skills
- Ability to multitask and work under pressure
- Ability to work a rotating 12-hour shift
- Considerable knowledge of the operation of a law enforcement and emergency communications system and related Federal Communications Commission regulations
- Considerable knowledge of the geographic layout of the County, and the locations of streets, important buildings, and other landmarks
- Working knowledge of the functions, practices and procedures of the Sheriff's Department
- Working knowledge of various emergency situations in order to provide standing order advice to victims
- Ability to accurately receive and transmit radio communications
- Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel
