About This Role
This Telecommunicator role involves effectively communicating with people, including juveniles and children, to provide information, instructions, and direct them to the proper division or agency. The position receives emergency and non-emergency calls and in-person requests for assistance, dispatches police and fire units via radio, and maintains the status of emergency responder personnel. The facility operates 24 hours a day, requiring the ability to work various shifts, including days, evenings, nights, weekends, and holidays, with potential for additional hours due to the critical nature of the work.
Responsibilities
- Communicate effectively with people, including juveniles and children, by giving information, instructions, and directing them to the proper division or agency
- Receive emergency and non-emergency calls and in-person requests for assistance and information
- Direct requests to the proper division or agency
- Dispatch police units and fire departments via radio
- Relay relevant information to police and fire units via radio
- Maintain ongoing status of emergency responder personnel and units
- Operate and manipulate the enhanced emergency 9-1-1 system and console radios to dispatch police, fire, and EMS units
- Monitor security camera screens for the building
- Conduct computer searches through local and state files for wanted persons and stolen property
- Disseminate information to the requesting officer
- Maintain manual and automated recordkeeping systems, including logs and routine reports on arrests and calls for service
- Enter and clear warrants in TCIC/NCIC systems
- Operate computers, telephones, radios, recording equipment, and related communication equipment
- Receive, record, and respond to simultaneous multiple emergency calls for assistance, including correctly prioritizing and communicating responses for appropriate personnel and support agencies
- Problem-solve and troubleshoot in all areas pertaining to dispatching
- Work under pressure, exercise good judgment, and make sound decisions in emergencies
- Make critical decisions in the absence of Standard Operating Guidelines (SOG)
- Learn the knowledge to perform the functions of the position
- Elicit good information from upset and irate citizens
- Type accurately and at a speed necessary for successful job performance
- Understand and be willing to follow written and oral instructions
- Communicate clearly and concisely, both orally and in writing, in emergent and non-emergent situations
- Recall, identify, and categorize information accurately
- Ensure accuracy of information by proofing work to detect errors