This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.
Responsibilities
Answer 9-1-1 voice and TTY telephone calls requesting emergency services
Question callers to determine the nature and location of the problem, extract and record essential information, and deliver emergency medical dispatch protocols
Call back disconnects to determine nature and location of the problem and enter appropriate information
Receive routine calls and personal requests for assistance concerning crimes, fire, animal control, home health, or general information concerning addresses and nature of problems
Dispatch, via radio console or other electronic means, emergency and other calls requiring law/fire/rescue/EMS assistance
Maintain strict radio discipline at all times
Comply with FCC regulations and agency guidelines in the transmission of all radio traffic
Operate equipment to maintain contact with and monitor activities of various emergency services personnel in dispatching fire departments, rescue squads, police departments, social services, juvenile officers, wrecker services, Red Cross, highway patrol, and emergency services personnel
Relay updated information as it is received to appropriate field units
Operate Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and related work
Maintain an in-house computer database and communications logs and reports including the nature of calls, actions taken, and the times involved
Generate reports for recovered or stolen property, missing persons, and residence checks
Provide information to the public in person and over the telephone concerning a variety of County services
Perform related duties as required
Requirements
High School Diploma or its equivalent from an accredited institution
Some experience in communication systems involving telephone, 2-way radio, computer display terminals and associated keyboards and control devices
Experience with a high level of public contact, preferably under emergency conditions
Basic Windows skills
Ability to type proficiently (preferably at least 30 wpm)
Professional customer service skills
Strong multi-tasking abilities
Valid North Carolina driver’s license upon hire
Ability and willingness to work 12-hour shifts including day, night, weekend, holiday hours and inclement weather
Division of Criminal Information (DCI) certified and Emergency Dispatch (EMD, EFD, EPD) certified or have the ability to become certified within 1 year of employment and maintain certification throughout employment
Millions of jobs, with real people getting hired every day
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1,000,000+
Tailored applications submitted
Complete Basic Telecommunicator training and NIMS training within 1 year of employment
Knowledge of functions and operation of computer aided dispatch (CAD) system and manual call recording/dispatch system
Knowledge of functions and operation of telephone console, radio console, TTY, and other standard communications equipment
Knowledge of FCC rules and regulations applicable to radio broadcasts
Knowledge of proper use of ANI/ALI displays/information
Knowledge of basic telephone and radio techniques/procedures for handling incoming emergency calls and dispatching response units
Knowledge of basic Law/Fire/EMS complaint/dispatch terminology
Knowledge of proper use of emergency medical dispatch protocols
Knowledge of proper use of local, state, and national computer systems and functions
Knowledge of legal liability issues common to emergency call-taking, public safety dispatching and records keeping
Knowledge of the geographical area served (e.g., familiarity with street names/layout, landmarks, numbering schemes, rivers, lakes, freeways, etc.)
Knowledge of proper preparation of required reports, logs, and forms
Knowledge of agency policies, guidelines, and standards of expected performance
Knowledge of available resource materials and their use in performing job duties (e.g., manuals, directories, maps, etc.)
Ability to actively listen to others for an understanding of their needs and situations
Ability to speak English with sufficient clarity to be understood by others on the telephone, radio or in person
Ability to assertively control conversations in order to quickly and accurately gather pertinent information and be able to communicate this information professionally and precisely to the proper recipient
Ability to read and understand written correspondence, memoranda, and directives
Ability to report events and information in writing legibly and accurately
Ability to act in a decisive manner, using good judgment
Ability to maintain objectivity in the decision-making process
Ability to accurately receive and transmit radio communications
Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel
Ability to effectively prioritize situations and information and make appropriate decisions based on information received
Ability to learn and apply new information
Ability to handle a variety of rapidly flowing information at once
Ability to remember numerous details
Must be consistent in dealing with people
Ability to detach from callers’ emotions yet project an image of empathy
Ability to maintain appropriate and constructive behavior and attitude in response to difficult or adverse situations
Ability and willingness to accept criticism and/or discipline
Ability and willingness to accept responsibility for actions
Ability to work cooperatively with supervisors and establish cohesive, effective relationships with peers
Ability to work all shifts of a 24-hour per day period and be available for emergency call-in overtime
Ability to act in a mature, dependable fashion
Ability and willingness to maintain dependable work habits such as reporting to work on time, with little prompting and intervention
Ability to represent the organization to other agencies and citizens with a courteous, helpful, accurate and business-like attitude in all telephone and personal contact
Must have the willingness and ability to respect private, confidential information
Ability and willingness to support and carry out directives
Ability to provide high quality, accurate work
Ability to perform multiple tasks simultaneously and remain focused under stress
Ability to adjust to new or unique situations
Ability and willingness to show initiative in completing work assignments
Ability to hear and understand sound sources coming through a communications headset and/or radio and/or standard telephone receiver, including the ability to hear and understand other outside sound sources while wearing a communications headset
Ability to speak and write English clearly
Ability to read and discern visual images on a variety of media
Ability to read and understand maps
Ability to distinguish between colors on a color-coded computer screen
Ability to type accurately on a computer keyboard while conversing with callers
Ability to record names and numbers accurately
Must acquire and maintain a working knowledge of public safety communications equipment, practices and procedures including but not limited to the following:
Knowledge of functions and operation of computer aided dispatch (CAD) systems and manual cell recording/dispatch system
Knowledge of functions and operation of telephone console, radio console, TTY, and other standard communications equipment
Knowledge of FCC rules and regulations applicable to radio broadcasts
Knowledge of proper use of ANI/ALI displays/information
Knowledge of basic telephone and radio techniques/procedures for handling incoming emergency calls and dispatching response units
Knowledge of basic Law/Fire/EMS compliant/dispatch terminology
Knowledge of proper use of local, state, and national computer systems and functions
Knowledge of legal liability issues common to emergency call-taking, public safety dispatching and records keeping
Knowledge of the geographical area served (i.e., familiarity with street names/layout, landmarks, numbering schemes, rivers, lakes, freeways, etc.)
Knowledge of proper preparation of required reports, logs, and forms
Knowledge of agency policies, guidelines, and standards of expected performance
Knowledge of available resources materials and their use in performing job duties (i.e., manuals, directories, maps, etc.)
Benefits
Medical and dental insurance
Elective supplemental insurance options such as short-term disability, vision, and voluntary term life
Local government retirement
401(k) with a 4% employer contribution (no employee match required)
Generous paid leave that includes 13 county-observed paid holidays per year
Employee wellness program inclusive of a county sponsored gym
Employee assistance program
About the Company
Franklin County is seeking calm, dedicated, and quick-thinking professionals to join its Emergency Communications team as 911 Telecommunicators. In this critical role, you will be the lifeline between the public and emergency responders—providing fast, accurate, and compassionate assistance to those in need while helping keep our community safe.
