About This Role
This role involves performing communications work in the operation of telephone, radio, and other related equipment within a 911 Emergency Communications Center. The Telecommunicator is primarily responsible for answering emergency calls and taking appropriate action in a high-stress environment, working under direct supervision.
Responsibilities
- Quickly learn and apply knowledge of major County landmarks, common areas, housing developments, mobile home parks, schools, churches, major employers, fire and EMS station locations, shelters, all major highways and arteries, street-grid number/naming conventions, and major anomalies to these
- Create County maps outlining emergency service zones for Fire, EMS, and Law Enforcement as training aids
- Quickly learn and apply applicable rules and regulations of the Federal Communications Commission (FCC)
- Use a headset while continually sitting at a computer terminal for long periods of time
- Maintain concentration; operate keyboard and communications equipment in a rapid, accurate, and efficient manner, which may involve different tones and pitch levels
- Answer emergency 911 calls using the VESTA computer system
- Take appropriate action to obtain and verify caller's address, identity, and the need of the caller
- Determine correct response for Fire, EMA, Police, or any other agency response
- Follow agency SOP and protocols for all call types
- Use Computer Aided Dispatch (CAD) for 911 call processing, verification of caller location, and agency response determination
- Build computer screens on CAD system for Fire, EMS, and Police Dispatch
- Provide critical information in "remarks" fields of CAD screen to assist responders
- Prepare and use manual paper "cards" for use when CAD is inoperable
- Use emergency medical, police, and fire protocol software and/or flip cards to determine level and priority of medical, police, and fire response
- Keep compliance level up to standards set by the agency
- Maintain bi-annual IAED certification along with updates on all protocols
- Comprehend and follow oral and written instructions
- Establish and maintain effective working relationships with others
- Accept constructive directions from co-workers and supervisors when dealing in emergency and/or non-emergency situations
- Think and act quickly, calmly, and accurately in emergency situations
- Communicate clearly and effectively in a concise and non-offensive manner, orally and in writing
- Perform other related work (including weather or other extreme emergency duties) as required
Requirements
- High school graduate or equivalent
