About This Role
Answering 9-1-1 emergency and non-emergency calls is the core of this role, determining the appropriate response from Police, Fire, EMS, or other agencies. The Telecommunicator provides information and assistance, utilizing technical software and mapping technologies for timely and accurate call entry, assignment, and radio announcement. This role suits an individual who can provide pre-arrival medical instructions in life-or-death situations and conduct database searches for wanted persons or stolen property.
Responsibilities
- Answer calls made to 9-1-1 emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS or other agency response
- Provide appropriate information or assistance as required by the nature of the call
- Utilize technical software applications for call answering, entering, assigning and announcing via radio equipment
- Utilize mapping technologies from phone equipment and Computer Aided Dispatch (C.A.D.) to ensure calls are entered timely and accurately
- Refer reports and/or complaints to either agency by trunked radio or telephone
- Provide supplemental information to Police, Fire and EMS staff as needed
- Document updates and/or changes in the computer-aided dispatch system as required
- Provide pre-arrival medical instructions to citizens on the telephone in life or death situations before paramedics arrive at location, after EMD (Emergency Medical Dispatcher) certified
- Relay patient status as needed and/or relay advice among the caller and responding units per APCO International Emergency Medical Dispatch protocols
- Conduct computer searches through local, state, and national databases for possible wanted persons or stolen property and provide information to the requesting officer
- Confirm stolen property or wanted/missing persons, enter data into T.C.I.C./N.C.I.C. as requested and send and receive teletypes
- Compile and enter data for various daily reports required by the department and record information in computer systems maintained for Police, Fire and EMS staff
- Document problems, change form for input to data base, and ensure information is updated and equipment is properly working at all times
- Assist with training and/or cross-training of other employees
- Monitor emergency equipment such as the radio alarms, crime fighting technologies, weather monitors, security cameras and inter-city Police/Fire radio frequencies
- Perform duties required by accreditation process
- Answer busy telephones during emergency situations and receive pertinent information for immediate dissemination to police units in the field
- Dispatch police and other public safety personnel to emergency and non-emergency calls for service
- Closely monitor radio traffic in the event additional assistance is required by assigned field personnel
