About This Role
This night-shift position as a 911 Telecommunicator / Dispatcher is a vital part of the emergency communication team, providing life-saving assistance through quick thinking and compassionate communication. The role serves as a critical link between callers in distress and first responders, ensuring rapid response to emergencies and coordinating various emergency agencies to deliver timely aid while maintaining professionalism under pressure.
Responsibilities
- Receive and prioritize emergency calls from the public using multi-line phone systems, demonstrating excellent phone etiquette and communication skills
- Gather vital information from callers through active listening, phone triage, and medical terminology to assess the nature of the emergency accurately
- Dispatch appropriate law enforcement, fire, medical, or other emergency services promptly using GPS and GIS (Geographic Information Systems) tools for precise location tracking
- Provide clear instructions to callers on first aid procedures, basic medical assistance, or safety protocols while maintaining a calm demeanor
- Enter data accurately into dispatch systems, including incident details, caller information, and response actions, ensuring thorough documentation and transcription
- Coordinate with first responders via radio communication, providing real-time updates and support during ongoing incidents
- Manage conflict situations effectively through negotiation and conflict management skills to de-escalate tense interactions with distressed callers or individuals involved in emergencies
Requirements
- Familiarity with GIS mapping software, GPS technology, and multi-line phone systems enhances dispatch efficiency (training will be provided)
- Strong analysis skills for assessing situations quickly and determining appropriate response actions
- Excellent communication skills with the ability to convey information clearly and professionally over the phone and radio channels
- Proficiency in typing, data entry, transcription, and maintaining detailed logs of all communications and incidents
- Ability to handle high-pressure situations calmly while demonstrating strong conflict management and negotiation abilities
- Must possess good organizational skills with attention to detail for accurate record keeping and incident reporting
Nice to have:
- Knowledge of law enforcement procedures, security protocols, and basic first aid or CPR certification (training will be provided)
Benefits
- 401(k)
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Health insurance
- Life insurance