About This Role
This role is accountable for receiving and processing both emergency and non-emergency calls, providing pre-arrival instructions, and dispatching assistance. The Telecommunicator evaluates situations, makes decisions based on training and guidelines, and operates various public safety communication systems. The position requires independent judgment, initiative, and a calm demeanor.
Responsibilities
- Receive and process both emergency and non-emergency calls
- Provide appropriate pre-arrival instructions
- Enter data into a computer-aided dispatch (CAD) system
- Evaluate situations and make decisions regarding caller assistance and needs based on training, standard operating procedures, and agency guidelines
- Perform queries through local public safety systems
- Operate assigned Communications Operations Bureau (COB) radio positions, including the FCIC/NCIC computer and teletype radio, law enforcement dispatch radio, and/or fire-rescue dispatch radio
- Perform duties in accordance with ACSO operational policies
- Train and demonstrate proficiency in at least one of the following positions within one year of hire: call-taking, teletype, law enforcement (ASO and/or GPD) dispatch, or fire-rescue dispatch
- Train for duties on other positions based on staffing needs and available training opportunities
- Act as a trainer for positions in which certified (if required)
Requirements
- High School/GED required
- Successfully complete the pre-employment Criti Call testing with an overall passing score
- Successfully complete a pre-employment typing test with the ability to type 35 CWPM or better
- Successfully complete the assigned training module and attain sufficient expertise to operate in a given position with minimal supervision after the assigned training period
- Possess, or obtain within six months of hire, the following certifications: Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD), Cardio-Pulmonary Resuscitation (CPR), Emergency Telecommunicator Course (ETC)
- Possess current, valid State and National law enforcement computerized information systems (FCIC/NCIC) certification or obtain within six months of hire
- Successfully complete the Florida 911 Public Safety Telecommunicator Certification exam within one year of hire
- Successfully complete all National Incident Management System’s (NIMS) Incident Command System (ICS) courses required by the Department of Homeland Security
- Complete the National Center for Missing and Exploited Children (NCMEC) Dynamics and First Responders Course within one year of hire
- Maintain all Telecommunicator certifications
- Sit for extended periods
- Operate foot-controlled equipment effectively for long periods of time
