About This Role
This role involves working within the Central Medical Emergency Dispatch (CMED) center, where you will answer, process, and prioritize emergency and non-emergency 911 calls. It suits an EMS professional dedicated to clinical excellence, joining a team at Medic Headquarters.
Responsibilities
- Arrive for work on time, in uniform, well-rested and fit for duty
- Answer, process, and prioritize E911 and non-emergency calls from the public
- Use MPDS to process and prioritize EMS and Fire response requests
- Use CAD map, Power Map and Primary Service Answering Point information (Phase II location) to accurately identify the locations of incidents
- Use outside resources (Language Services, Poison Control, Nurse Line, etc.) to assist with call processing and prioritization when necessary and appropriate
- Establish phone patches as necessary
- Monitor EMS and Mecklenburg County Fire Units in the field via radio and CAD systems
- Relay scene safety and pertinent patient information to field units responding
- Establish and monitor radio patches for other agencies as needed
- Respond to mutual aid agencies as they respond, and manage those resources appropriately
- Maintain all certifications by attending all appropriate continuing education necessary
Requirements
- High School diploma or general education degree (G.E.D); or equivalent combination of education and experience
- Must complete FEMA classes IS-100, IS-200, and IS-700
- Ability to type at least 40 WPM
Nice to have:
- Current North Carolina Emergency Medical Dispatch and Emergency Medical Dispatch Certification
- Prior experience as EMD/EFD/EMT/EMT-P/Fire Service
Important Details
- Schedule: This job is classified as an “essential employee” which requires the employee to report to duty in all types of natural or manmade situations; the employee must adhere to agency disaster work policy
About the Company
Mecklenburg EMS Agency is seeking Telecommunicators to work within their Central Medical Emergency Dispatch (CMED) center.