About This Role
This role in the Telecommunications Department provides essential communication links 24/7 to internal and external clients through switchboard and paging services. The Telecommunicator processes calls and pages, dispatches security and porters, monitors alarms, and supports information desk inquiries.
Responsibilities
- Maintain confidentiality and release information in accordance with hospital policy at all times
- Answer main hospital internal and external telephone lines and emergency lines
- Efficiently process calls in an accurate and courteous manner
- Answer inquiries of callers in accordance with hospital policy, giving accurate information or referring calls using a PC-based directory and paging system
- Maintain a positive image of the Hospital in telephone and personal communication with patients, vendors, staff, visitors, and external callers
- Operate paging equipment: pagers, overhead announcements for routine and emergency requests according to department and hospital policies and procedures
- Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
- Monitor fire panels, gas and building alarms, and security systems
- Support directing and responding to inquiries at the Information Desk
- Maintain accurate documentation and record of daily activities
- Update on-call schedules used for locating hospital staff
- Perform all duties related to connecting and disconnecting patient phone service as required
- Help staff members regarding voicemail and telephone features, teleconferencing, and processing incoming trouble calls
- Distribute keys and pagers and assign on-call rooms to authorized staff
- Perform equipment testing exercises and assist with fire drills and fire bell testing, reporting malfunctions accordingly
- Participate in the orientation and training of new employees
- Review and commit to applicable departmental and hospital policies and procedures
- Perform basic clerical functions for the department as needed, monitoring the On-Call Schedule Inbox
- Provide administrative support for departmental activities and other duties as assigned by the Manager/Supervisor
Requirements
- Grade 12 education or equivalent required
- Minimum of 6 months related experience working in a switchboard, preferably in a healthcare setting
- Proven knowledge of switchboard and locating tools and processes
- Knowledge and skills using computers, including Windows-based systems at an intermediate level: MS Office (Outlook, Word, Excel), internet and intranet searches
- Proficiency in keyboarding, typing 35 wpm (subject to testing)
