Telecommunicator

About This Role

Joining the team at Gaston County Government means being part of a community dedicated to improving the lives of its citizens. This role involves providing 24-hour coverage for emergency 911 calls and radio transmissions, maintaining and operating the computer-aided dispatch system for police, fire, and medical calls, and receiving both emergency and non-emergency calls for service.

Responsibilities

• Answer emergency and non-emergency calls for service
• Ascertain the nature of assistance requested
• Verify location and enter in CAD system
• Provide CPR, First Aid, or other pre-arrival instructions
• Enter scene safety information in CAD pertaining to weapons, domestic situations, hazardous materials, etc.
• Operate department radio systems
• Assign and dispatch calls
• Update unit status in CAD
• Provide updates to units and record dispositions
• Receive radio requests for action and notifications
• Relay information and record notes in CAD
• Record and run NCIC information when requested, such as missing persons, stolen vehicles, stolen plates, wanted persons
• Send administrative messages to out-of-county agencies regarding warrants, wanted persons, etc.
• Utilize CAD interface (DCI) to run license tag information, drivers' information, and wanted checks
• Check guns for wanted and warrant checks via e-Warrants, etc.
• Perform locate when needed
• Assist other dispatch personnel with their radio channel responsibilities during high-volume events or conditions
• Keep current on all policies and procedures
• Review training documents in PowerDMS
• Check emails daily
• Participate in training sessions
• Promote a positive attitude and good working relationships with team members
• Assist other departments and outside agencies as necessary

Requirements

• Graduation from an accredited high school or GED equivalency
• At least 18 years of age
• US citizen
• Meet authorizations set forth and meet the requirements set forth by the Department of Criminal Information for certification
• Ability to become and remain certified by the NC Dept. of Crime Information
• Medical Priority Emergency Medical Dispatcher certification
• Emergency Fire Dispatch Certification
• CPR certified through the American Red Cross
• Sufficient visual acuity and color perception to read and interpret multiple computer monitor displays
• Ability to demonstrate sufficient range of motion, dexterity, and hand-eye coordination to efficiently operate multiple keyboards and CRT workstations