About This Role
This Telecommunications Technician role is for a versatile specialist who can handle hands-on troubleshooting, behind-the-scenes configuration, and collaborative teamwork within the IT Services department. The position involves supporting and maintaining campus telecom and network systems, troubleshooting issues, and documenting solutions, suiting someone who thrives in a dynamic network environment.
Responsibilities
- Support and maintain campus telecom and network systems
- Troubleshoot issues with confidence
- Document everything from work orders to new SOPs
- Collaborate with a tight-knit tech crew while owning individual workload and making independent decisions
- Occasionally work a flexible modified or non-traditional schedule for infrastructure upgrades
- Participate in an on-call trouble tech rotation for emergencies
- Install and maintain structured cabling infrastructures and all related hardware
- Perform basic maintenance on telephone and network connections to locate issues and make necessary repairs
- Install and service telephone and network equipment, including voice gateways, telephone endpoints, network switches, and wireless access points
- Provide documentation for work performed, cable plant infrastructure, and inventory of connections
- Install and program phone, voicemail, and E911 information for end users
- Install, terminate, and test category cabling in a wide range of campus environments
- Work with other members of ITS for network programming, desktop support, and camera support
- Perform outdoor work for utilities locates
- Provide 24/7 IT support and work after hours for scheduled network maintenance and upgrades
- Operate manual transmission vehicles regularly for work needs
Requirements
- High school diploma or equivalent
- Valid Kansas Driver's License
- Ability to analyze data, recognize problems, and draw logical conclusions
- Ability to use electronic test and repair equipment to test and repair telecommunications equipment and systems
- Ability to clean and handle delicate electronic equipment
- Ability to communicate with users of all knowledge levels
Important Details
- Work Schedule: Monday - Friday, 8 AM - 5 PM
- Export Compliance Requirement: This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.
About the Company
This position is located at WSU Main Campus in Wichita, KS.
