About This Role
This position provides telecommunications and switchboard operations for a medical facility, routing calls and providing organizational information to callers. The role involves working shifts, nights, weekends, and holidays, in addition to dispatch, emergency communications, and monitoring services.
Responsibilities
- Operate the automated call distribution phone system and UMBXICS attendant console
- Handle a wide variety of calls, including local, long distance, overseas, and emergency calls such as bomb threats, crisis intervention, and threatened suicide
- Disperse callers rapidly and professionally to the proper party or service within the Medical Center
- Monitor, test, and record the results of pager tests, consolidated facility alarms, audio logger, multi-facility closed-circuit surveillance television, and emergency radio system
- Operate several complex computerized functions including multi-channel radio systems, closed-circuit television systems, intrusion, panic, fire, cardiac arrest, crisis intervention, internal/external disaster, refrigeration, telephone, switch, and medical gases
- Place overseas calls and faxes for staff members to communicate with overseas parties
- Handle incoming calls approximately 50% of the time, using the computer for location of clinics, units, and staff members
- Monitor a complex security closed-circuit camera system
- Take emergency and non-emergency police, fire, and ambulance complaints and dispatch the appropriate units to the required locations
- Ensure that the Police logger device and closed-circuit TV recording devices are working properly
- Perform other related duties as assigned
Requirements
- One full year of specialized experience equivalent to at least the GS-4 level in the Federal Service, including operating communication equipment to receive incoming calls; assisting and dispatching personnel and equipment to emergency scenes; operating a telephone console; monitoring alarm system signals; operating a two-way radio to dispatch police, fire, medical, and other personnel and equipment; entering and extracting data from a computer system; operating an overhead paging system; typing commands on a computer keyboard to update files; maintaining logs; testing communications and alarm equipment; safeguarding sensitive information; and working efficiently under pressure or stressful conditions
- Documentation of experience on resume must include job title, duties, month and year start/end dates, and hours worked per week (35-40 hours per week for full credit)
- Four years of education above the high school level in any field from an accredited business, secretarial, or technical school, junior college, college, or university
- Transcripts (unofficial or official) must be submitted with application materials if education is used to qualify
