Telecommunications Technician

About This Role

This position is responsible for providing comprehensive telecommunications, Audio/Video (A/V), cellular systems, and networking support for in-house County assets. The role involves installation, maintenance, troubleshooting, and facility planning, ensuring a high degree of responsive service to County facilities and personnel.

Responsibilities

• Provide responsive service to County facilities and personnel, assisting with in-house and Cloud-based system maintenance
• Perform preventative maintenance on telecommunications assets to ensure consistent system functionality with available technology and user requirements
• Install, upgrade, and maintain A/V systems
• Install and maintain all desk phones, including associated applications
• Provide comprehensive support for all County cellular devices, such as smartphones and cellular routers (e.g., Cradle points)
• Deliver end-user training and ongoing support for all telecommunication solutions and devices
• Prioritize workload and efficiently manage system work orders
• Participate in a 24/7 call rotation to service client needs after hours or on weekends

Requirements

• High school diploma (or GED) supplemented with four (4) or more years of demonstrable experience in VoIP telecommunications, Audio/Video, and Computer networking
• Valid driver’s license with the ability to obtain a South Carolina license upon acceptance of the position
• Proficiency with Enterprise phone systems, including Cloud-based PBX solutions like GoTo Connect and Mitel/Shore Tel VoIP
• Comprehensive knowledge of cellular phones and devices, including smartphones and cellular routers (e.g., Cradle points)
• Understanding of cellular frequency and carrier bands
• Working experience and knowledge of AT&T, Segra, and other ISP/local carriers
• Computer literacy in telecommunications and network assets
• Comprehensive knowledge of cabling infrastructure, including terminating, testing, and troubleshooting CAT5E/6 and/or Fiber
• Experience with Audio/Video equipment like Qsys, Crestron, Barco, and other A/V controls
• Familiarity with National Electric Codes and telecommunications standards
• Capable of reading and comprehending facility drawings/prints, diagrams, and communication schematics
• Ability to apply appropriate communications software and equipment to achieve user satisfaction
• Physical ability to pull cabling and access confined spaces (within applicable OSHA safety standards)

Nice to have:

• Associate's Degree
• Enterprise networking experience

Benefits