About This Role
This field technician role supports the company's Field Services organization, specifically at the Boston Air Route Control Center and various remote sites within the Boston airspace. It involves the installation, maintenance, and repair of telecommunications and network-related systems and equipment, as well as providing technical support.
Responsibilities
- Install, repair, configure, test, and perform preventative maintenance on network equipment, telecommunications equipment, and computers
- Maintain records on repairs, downtime, changes, and updates
- Perform basic software troubleshooting and diagnostics
- Serve as the point of contact for unresolved problems from the Help Desk or NOC
- Install hardware and software, including operating systems and office applications
- Provide computer hardware, software, and network technical support to end-users
- Assist with the setup and configuration of system hardware and software
Requirements
- Thorough knowledge of the installation, maintenance, and repair of telecommunications related systems and/or equipment, gained through formal education or considerable and varied experience
- Proficient in Microsoft or UNIX operating systems and the components of the MS Office Suite
- Good working knowledge of cable connectors and replacement, such as RJ-11, RJ-45, DB-25, V.35, RS-449
- Excellent working knowledge of fiber, working knowledge of Multiplexes, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice and Data applications
- Good working knowledge of power testing, AD and DC, including 3 Phase AC
- Familiar with configuration and operation of 24VDC and 48 VDC power supplies
- Experience with network and circuit testing with T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards
- Working knowledge and usage of various network test equipment: JDSU HST, Ameritech AM5XT, Sage 935, Digital Oscilloscope, Halcyon 704A, Para-scope or other T1/DS3 Test sets
- High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience
- Ability to obtain and maintain a Public Trust clearance
- Possess and maintain a valid Driver’s License and satisfactory driving record, as conditions of initial and continued employment
- Capable of utilizing ladders and step stools to reach heights of approximately 10 feet
- Willingness and/or ability to work outside regularly scheduled hours to meet operational needs and to respond to after-hours emergency calls as required
- Excellent customer service skills
