About the role
About The Role The Tele Marketer delivers in-office after-sales support for DKSH's Fast-Moving Consumer Goods (FMCG) business in Cambodia, handling customer requests, orders, complaints, and billing with professionalism and accuracy. This role contributes directly to customer satisfaction and service quality by ensuring timely and efficient resolution of customer needs in accordance with established procedures.
What You Will Deliver
- Adhere to established work processes and Standard Operating Procedures (SOPs) to ensure consistent and compliant service delivery across all daily tasks
- Handle routine inbound and outbound customer requests, orders, complaints, billing inquiries, and product and service information, escalating to relevant stakeholders where required
- Provide responsive and professional walk-in customer service and sales support to deliver a positive and seamless customer experience
- Accurately capture and update new customer information, existing orders, and adjustments in the system to support proper billing, accounting, and inventory reconciliation
- Maintain and communicate current, accurate information on pricing, products, promotions, and service procedures to customers
- Prepare and submit regular and ad hoc reports on all cases logged in the system to the relevant departments and management
- Share feedback with supervisors on recurring improvement areas identified through customer and client interactions
- Collaborate with internal stakeholders to ensure timely, effective, and efficient service delivery to customers
- Build and maintain positive working relationships with clients and customers to support sustained engagement and trust
- Administrative duties and coordination tasks as required
What You Bring:
- Diploma or certificate in any field
- Minimum one to two years of experience in a similar role
- Foundational knowledge of customer service principles and practices
- Proven experience working in call center or customer service environments
- Strong ability to multitask and prioritize workload effectively in a fast-paced setting
- High attention to detail, follow-through, and commitment to accuracy
- Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
- Fluency in the local language; proficiency in English, both written and spoken, is an advantage
Why Join DKSH: At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client and Customer Service.
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